Question 1

Can we bring our own fabric?

Accepted Answer

We do accept upholstery grade material from customers outside of vinyl. For this we do charge a COM fee that is a percentage of the labour price.

Before using the fabric we ask that you share information on things like the double rub count, material construction, supplier use recommendations, coatings, etc. We reserve the right to reject non-upholstery grade material to ensure our quality of craftsmanship is upheld.

Before we start working we will advise the amount needed to be purchased for a solid vs. pattern.

Question 2

Do you hold spots in your timeline?

Accepted Answer

As we book many months ahead of work, all spots are only held when a deposit payment is received.  This deposit is non-refundable.

Quote pricing is valid for 30-days. We will use the average price of fabric as a placeholder and take a payment that secures your spot in the calendar. This will be used towards your final total.

Question 3

Can I get a deposit refunded?

Accepted Answer

All deposits are non-refundable 10-days post payment. This is stated in our email correspondence, and on all estimates and invoice. We follow the Consumer Protection Act regarding service based deposits.

We do however understand things change, and will allow you to apply the deposit to another job within 365-days of your original quote date.

Question 4

What is your return policy?

Accepted Answer

We do not offer returns, as we are a service based company. Once completed furniture leaves our workshop the sale is final. Please see our Terms of Service for more.

We do 100% custom and unique work, so this must be a rule for our business. We ask everyone to inspect items when picking up, as that is the time to ask questions. If a client would like a change made, or additional work completed, this will be done with a new estimate and SOW.
 
For fabric purchases we are able to do returns with some of our suppliers, so long as the fabric has not been cut. There is a restocking fee that varies by supplier, and this can be a case by case discussion to get the best outcome for our clients.

Question 5

What payment methods do you accept?

Accepted Answer

For payment, we prefer e-transfer, but can accept cash or cheque too.

We cannot accept credit or debit cards at this time.

Frequently asked questions

We've put together a list of the most common questions and answers we see. If you don't see the help you need below please email us.

Is your workshop open to the public?

How does your process work?

What services do you offer?

How long do I wait, and how long does the work take?

What fabric do you carry?

Do you do in-home or on-site upholstery visits?

Do you do design consultations?

Where are you located and do you pick up and deliver?

I only need cushions re-stuffed, how long would this take?

Do you do automotive or boat upholstery?

Do you give quotes our over the phone?

What is a Double Rub?

How does a Double Rub translate to everyday use?

Is my furniture worth reupholstering?

How much does it cost?

Why should I re-upholster, if it’s sometimes cheaper to buy something new?

Can you change the overall style of a piece?

Where do I get fabric?

What upholstery fabric is the most durable?

What fabrics are cat proof?

Can we bring our own fabric?

Do you hold spots in your timeline?

Can I get a deposit refunded?

What is your return policy?

What payment methods do you accept?

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