Question 1

Is your workshop open to the public?

Accepted Answer

By appointment only.

Our shop is an active work space. To keep clients safe we need to stop work to meet with anyone in the space. We do offer customers the opportunity to book fabric appointments one Sunday per month.

Question 2

How does your process work?

Accepted Answer

We operate digital first, followed by in-person appointment only when needed:

1. We ask that you submit our form (https://www.yellowchairupholstery.com/contact-us)to start the estimate process (you can skip this as you provided most of the details needed)
2. An estimate will come (via email) using a placeholders for fabric cost until you select the final materials. All estimates are valid for 30-days.
3. If you move forwards we send a non-refundable (https://www.yellowchairupholstery.com/terms-of-service)deposit invoice, this secures your spot in line, and we provide an estimated work window. It is a window of time, as we are often booking +6 months out so there are many variables.
4. Fabric selection is next. We ask you a variety of questions and use your answers to create a digital album fabric. You narrow this down digitally to a maximum of 10 samples. We use those to either ship samples direct to your home, or as the inspiration for an in-person appointment (we book one Sunday per month as a fabric day).
5. Once fabric (and finishes like nail heads, tufting etc.) are selected, you will receive a formal email listing finishes, and a final estimate with all your material choices noted. This is considered approved unless otherwise stated within 7-days.
6. Next we order in the materials, they are intentionally ordered early so we can keep our timeline moving.
7. At least two weeks ahead of your work start we will reach out to coordinate the start date. At job start we require an additional 25% payment for jobs with a remaining balance of over $3K, and then work begins.
8. Once work is complete we will email you the final remaining invoice and coordinate return. Payment is due before the work leaves our property, and you are encouraged to do an inspection o(https://www.yellowchairupholstery.com/terms-of-service)f our work before you take it home as once work leaves our site it is considered final.
9. Any items left over 7-days on site will be charged a daily storage fee of $25/day as our space is limited.

Please view our full Terms of Service,(https://www.yellowchairupholstery.com/terms-of-service) and feel free to email us (mailto:yellowchairupholstery@gmail.com)with any questions.  As a reminder we never accept drop-in appointments.

Question 3

What services do you offer?

Accepted Answer

Some of our basic categories of work are:

• Full Upholstery Restoration
 • Lighter Upholstery Work
 • Technical Repair
 • Cushion Creation
 • Custom Pet Beds
 • Headboards
 • Wood Refinishing
 • Outdoor Furniture
 • Foam Replacement
 • Pick-Up + Delivery

See more information on our Services (https://www.yellowchairupholstery.com/upholstery-services)page.

Question 4

How long do I wait, and how long does the work take?

Accepted Answer

How long do I wait?
On our Get A Quote Page (https://www.yellowchairupholstery.com/contact-us)we will always list the current month we are booking, and that moves regularly as clients book in.

• We book based on a  25% deposit system, and can give you a timeline window when you are ready to get started with your piece.
 • Is is a 'window' as we are often booking several months ahead, and our doing our best to estimate work length at quoting stage

How long does it take?
This work is 100% custom each and every time. The amount of time it will take to complete a piece depends on the amount of work involved. Some very very very general ideas on work-days needed are as follows for just new fabric (no additional structural work or material needs like foam etc):
 • Sofa (3-Person): ~15 days
 • Wingbacks: ~8 days
 • Occasional Chairs: ~6 days
 • Ottomans (Non-Storage Style): ~5days
 • 6 Dining Chairs (Seat Only): ~3 days
 • 6 Dining Chairs (Seat and Back): ~8 days
 • 6 Parsons Chairs: ~14 days

Again, the above is an estimate based on the averages we see, they are not a guarantee. Some pieces will be longer or shorter in time needed based on the amount of work involved, and any surprises we uncover as we peel back the layers.

As our workspace is smaller in size, we do our best to move efficiently though work, and appreciate our clients prompt drop-off and pick-up so as to not delay the overall timeline for others.

Question 5

What fabric do you carry?

Accepted Answer

Our workshop carries thousands of swatches in-house that vary from solids to pattern, woven to flat, and in price ranges for every budget. We work in textile and vinyl, but no leather at this time.

Some of our most trusted fabric suppliers are:
 • Charlotte Fabrics (https://www.charlottefabrics.com/)
 • Ennis Fabrics (https://ennisfabrics.com/)
 • JF Fabrics (https://www.jffabrics.com/)
 • Barrow (https://www.barrowindustries.com/)
 • Elite Textiles (https://www.elitetextiles.com/)
 • Maxwell (https://maxwellfabrics.com/Homepage)
 • Avant Garde (https://masterfabrics.com/en/)
 • Kravet Inc (https://www.kravet.com/)

We offer a complimentary fabric consultation for clients who have booked in work, or for a small fee to those looking to purchase fabric directly. We can send swatches to your home, or do an in person consultation to find you just the right material.

Question 6

Do you do in-home or on-site upholstery visits?

Accepted Answer

No, we do not. At this time, we have no intentions of introducing this service in the future.

Our equipment is not mobile friendly, so all work is done on-site at our workshop. This means you will need to either drop off your items to us, or book in our freight services for a fee.

Question 7

Do you do design consultations?

Accepted Answer

Yes. One of the central aspects of the consultation is helping customers choose the right upholstery fabric.

After collecting information about your needs, likes, and vision. Katie will present a wide range of fabric options, considering factors like durability, color, texture, and style. All with the intended use of the furniture in mind.  This process can be done both digitally, as well as during our once monthly Sunday appointment day.

We will do limited in-home consultations, and there is a fee associated for this, but please email us (yellowchairupholstery@gmail.com)if you are interested.

Question 8

Where are you located and do you pick up and deliver?

Accepted Answer

We are located in Hamilton Ontario and we offer round trip freight services.

Most clients deliver and pick up their piece, but when required we can pick-up most furniture, as well as return it once completed. We charge a distance based fee for this service and can gladly get you an estimate if we know your postal code.

Our cost is for curbside service, to limit time in peoples homes. So please let us know if you require other accommodations to enter the home and any difficult movement required (i.e. there are stairs).

Question 9

I only need cushions re-stuffed, how long would this take?

Accepted Answer

If you have loose cushions with zippers then we can quite easily swap out old foam for new.

Cushions being re-stuffed are typically a 3-day turnaround once the foam is in our workshop.  We do keep some sizes and weights in stock, but if we need to order new foam we will not have a client drop off until foam is on site.

Question 10

Do you do automotive or boat upholstery?

Accepted Answer

No. At the moment we do not offer automotive or boat upholstery, however, we have excellent recommendations that we can offer you. Please feel free email us and we can point you in the direction of some of our upholstery friends.

Question 11

Do you give quotes our over the phone?

Accepted Answer

No, and we do not have a phone line for that reason.

To give you an accurate quote and the best service possible we require detailed information. Please complete our form (https://www.yellowchairupholstery.com/contact-us)here to get started.

Frequently asked questions

We've put together a list of the most common questions and answers we see. If you don't see the help you need below please email us.

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